Good Things Come In Small Packages

Sometimes bigger is indeed better though smaller offerings should never be overlooked. Take for example a recent study conducted by AmericanEHR. The study demonstrates that the biggest names in medical billing have some of the lowest numbers in terms of customer satisfaction. In fact many of the larger billing companies are being fired or bypassed completely in favor of the smaller and/or independent billing companies. As a result of these findings EHR satisfaction has been a hot topic in the world of medical billing with some of the larger providers unsure of how to win back or attract new clients.

Small Providers, Personal Services

Just as is the case with any other industry, larger billing companies are discovering that their cold impersonal approach to medical billing, while efficient for them, is unattractive to prospective clients and a real problem from existing customers. In today's quick tech driven business world it's very easy to lose touch with your client base and fall out of touch with the needs of real people. Small providers are winning people and companies over with their small business/personal approach to business. Giving their customers access to real people, user friendly technology, and quick solutions to problems, small billing providers have struck a nerve with those frustrated by answering machines, long waits, and ineffective and ostentatious technology.

The Beauty Of Competition

With smaller medical billing companies luring away business from their larger brethren it's only a matter of time before the larger companies begin to adapt. The word adapt however may be a bit of a misnomer here though as larger companies will, more or less, adopt the policies and practices of smaller companies in an attempt to push the pendulum back in their direction. Some may have success in adopting these practices but the little guys are usually much faster in their adaptations as their continued success is dependent on not hundreds or thousands of clients but rather every single one. This is the true beauty of competition; it pushes everyone to be smarter, more efficient, and fast.